To ensure continued growth with our existing customers, and develop new business relationships.
- Objective: Our objective is to maintain, improve and build on our current level of business for the next financial year. Increase annual margin by 10%.
- Measured by: Sales Performance: Quotations /Orders.
Customer satisfaction through Quality and Delivery on time.
- Objective: Delivery performance to customers to be maintained at 95% and above on time in full. Outgoing quality level to be maintained at 95%.
- Measured by: Monitoring Delivery performance, Quality and Customer Complaints.
Ensure full compliance to the requirements of the Business Management System.
- Objective: All Issue Reports raised to be closed out within a 30 day closure target where possible.
- Measured by: Internal Audits, Business Issue Reporting system.
Meet all defined customer requirements.
- Objective: Ensure all the requirements of BS EN ISO 9001:2008 are fully met at all times.
- Measured by Internal Audit findings and feedback from Client.